- Standard Appointment (up to 15 minutes) – $100.00 (Medicare rebate is $37.05)
- Long Appointment (16-30 minutes) – $190.00 (Medicare rebate is $71.70)
- Prolonged Appointment (31-45 minutes) – $270.00 (Medicare rebate is $105.55)
- Saturday consultations attract an additional $5 fee
NB: New patients to Professor Kerryn Phelps are booked for 60 minutes and the initial fee is $400.00 (Medicare rebate is $105.55)
Payment can be made by cash, credit card or EFTPOS. All credit card transactions will attract a 1% surcharge. For your convenience, we can process your claim through Medicare online and your refund will be deposited into your nominated bank account within 48 hours. To take advantage of this service you will need to register your bank details with Medicare.
Cooper Street Clinic also offers regular patients telephone consultations (should your GP feel that this method is appropriate). The fees for these kind of appointments are in line with our clinic fees as shown above. Please note that no Medicare rebate applies for Telephone and Skype consultations.
We strive to provide our patients with the best possible care, and as such we may have a waiting time for an appointment with your requested GP. Because of this, our practice policy requires patients to provide us with 4 hours notice for cancellations or changes to your appointment (Psychology and Dietitian appointments require 24 hours notice) so that we can offer the appointment to someone else. The full fee is charged to patients who do not provide us with the required notice period (not claimable through Medicare).
For communicating relevant information with other treating doctors, specialists or allied health professionals for follow up reminder/recall notices Accounting/Medicare/Health Insurance matters Quality assurance activities such as Accreditation For disease notification as required by law (Eg infectious diseases)For use by all practitioners in this group practice, when consulting with you for legal related disclosure as required by a court of law (Eg subpoena, court order, suspected child abuse)for research purposes (De-identified – meaning you are not able to be identified from the information released)
If you would like to send an email to your practitioner, please do so by addressing it to email@example.com. To minimise delays we ask that you include the name of the intended recipient in the header of the email.
Occasionally, when we refer you to another provider for collaborative care, we may need to release certain information pertinent to your condition.
If you wish to leave feedback or make a complaint could you please put this in writing addressed to the Practice Manager. All issues raised are treated confidentially.
Should you not be satisfied with our internal processes you can contact the Health Care Complaints Commission to take the matter further on: 1800 043 159
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