Current as of: 08/2019
Why and when your consent is necessary
When you register as a patient of our practice, you provide consent for our GPs and practice staff to access and use your personal information so they can provide you with the best possible healthcare. Only staff who need to see your personal information will have access to it. If we need to use your information for anything else, we will seek additional consent from you to do this.
Why do we collect, use, hold and share your personal information?
Our practice will need to collect your personal information to provide healthcare services to you. Our main purpose for collecting, using, holding and sharing your personal information is to manage your health. We also use it for directly related business activities, such as financial claims and payments, practice audits and accreditation, as well as business processes (eg staff training).
What personal information do we collect?
The information we will collect about you includes but is not limited to:
- names, date of birth, addresses, email and contact details
- medical information including medical history, medications, allergies, adverse events, immunisations, social history, family history and risk factors
- your appointment and billing details
- your specialist reports, test results and your dental records
- Medicare number, Department of Veterans Affairs (DVA) number and other government identifiers (where available)for identification and claiming purposes
- healthcare identifiers
- health fund details
Dealing with us anonymously
You have the right to deal with us anonymously or under a pseudonym unless it is impracticable for us to do so or unless we are required or authorised by law to only deal with identified individuals.
How do we collect your personal information?
Our practice may collect your personal information in several different ways;
- When you make your first appointment our practice staff will collect your personal and demographic information via your registration.
- During the course of providing medical services, we may collect further personal
- We may also collect your personal information when you visit our website, send us an email or SMS, telephone us, make an online appointment or communicate with us using social
- In some circumstances personal information may also be collected from other Often this is because it is not practical or reasonable to collect it from you directly. This may include information from:
- your guardian or responsible person
- other involved healthcare providers, such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services
- Your health fund, Medicare, or the Department of Veterans’ Affairs (as necessary).
- From third parties where the Privacy Act or other law allows it- this may include, but is not limited to: other members of your treating team, diagnostic centres, MyHealth Record/PCEHR system, Electronic Transfer of Prescriptions (eTP), your health insurer, the Pharmaceutical Benefits
Who do we share your personal information with?
We sometimes share your personal information:
- with third parties who work with our practice for business purposes, such as accreditation agencies or information technology providers – these third parties are required to comply with Australian Privacy Principles (APP) and this policy
- with other healthcare providers
- when it is required or authorised by law (eg court subpoenas)
- when it is necessary to lessen or prevent a serious threat to a patient’s life, health or safety or public health or safety, or it is impractical to obtain the patient’s consent
- to assist in locating a missing person
- to establish, exercise or defend an equitable claim
- for the purpose of confidential dispute resolution process
- when there is a statutory requirement to share certain personal information (eg some diseases require mandatory notification)
- During the course of providing medical services, through Electronic Transfer of Prescriptions (eTP), MyHealth Record/PCEHR system (eg via Shared Health Summary, Event Summary).
Only people that need to access your information will be able to do so. Other than in the course of providing medical services or as otherwise described in this policy, our practice will not share personal information with any third party without your consent.
We will not share your personal information with anyone outside Australia (unless under exceptional circumstances that are permitted by law) without your consent.
Our practice will not use your personal information for marketing any of our goods or services directly to you without your express consent. If you do consent, you may opt-out of direct marketing at any time by notifying our practice in writing.
How do we store and protect your personal information?
Your personal information may be stored at our practice in various forms which includes, but is not limited to:
- X-rays and CT Scans films
- Electronic Records
Our practice stores all electronic personal information securely via an encrypted database monitored by our I.T Company. All computers require a log in password as well as a password to access the clinical software database. Cooper Street Clinic staff sign confidentially agreements on commencement of their employment.
How can you access and correct your personal information at our practice?
You have the right to request access to, and correction of, your personal information.
Our practice acknowledges patients may request access to their medical records. We require you to complete a “Request to Transfer out or collect medical records” form, obtained from reception, which can be emailed or faxed to us with a copy of your ID. Our practice will respond to your request within 30 days. There is a fee of $25.00 per request plus postage (outside Australia).
Our practice will take reasonable steps to correct your personal information where the information is not accurate or up-to- date. From time-to-time, we will ask you to verify your personal information held by our practice is correct and up-to-date. . You may also request that we correct or update your information, and you should make such requests in writing to: firstname.lastname@example.org.
How can you lodge a privacy related complaint, and how will the complaint be handled at our practice?
We take complaints and concerns regarding privacy seriously. You should express any privacy concerns you may have in writing to:
Prof Kerryn Phelps or Practice Manager Cooper Street Clinic
1 Cooper Street, Double Bay NSW 2028 Ph: 02 9328 5444
We will then attempt to resolve it in accordance with our resolution procedure. We normally respond to your request within 30 days.
You may also contact the Office of the Australian Information Commissioner (OAIC). Generally the OAIC will require you to give them time to respond, before they will investigate. For further information visit:
Phone: 1300 363 992
Email: email@example.com Fax: +61 2 9284 9666
Post: GPO Box 5218, Sydney NSW 2001
Policy review statement